Help & FAQ
Quick answers to common questions. Still stuck? Chat with us on WhatsApp.
How do I book a hotel?
Search for your destination and dates, open a hotel, choose a room and click Book now. Sign in with Google, fill in the guest details and pay. You can also book through WhatsApp.
Which payment methods can I use?
QRIS (any bank or e-wallet), bank virtual accounts, or a bank transfer arranged with our team on WhatsApp. Prices are in Indonesian rupiah.
How long do I have to pay?
Online orders must be paid within 30 minutes to keep the price. After that the order expires and you can book again at the current price.
When do I get my voucher?
After payment, our team confirms the room with the hotel. Your voucher with the hotel confirmation number is emailed to you and is also available on your order page.
Can I cancel or change my booking?
It depends on the rate you booked. Refundable rates can be cancelled free of charge until the deadline shown at booking; non-refundable rates cannot be refunded. Contact us on WhatsApp with your order code to request a change or cancellation.
How are refunds paid?
Eligible refunds are sent back to you after the hotel or supplier confirms the cancellation, usually within 14 business days.
Are taxes included in the price?
The price you pay includes the taxes and fees we collect. Some hotels charge local taxes, resort fees or deposits directly at check-in.