Terms & conditions

1. Our role

JimTravelStay acts as a travel agent. We arrange your stay with hotels through our distribution partners. The hotel is responsible for the accommodation and services provided during your stay.

2. Prices and payment

• Prices are shown in Indonesian rupiah and include the taxes and fees we collect. Hotels may charge local taxes, resort fees or deposits at check-in.
• Prices are confirmed again when you place an order. If the price increases, we show you the new price before you continue.
• Online orders must be paid within the payment window shown at checkout; unpaid orders expire.
• Payments are processed by our licensed payment partner. We do not store your card or bank credentials.

3. Confirmation and vouchers

A booking is confirmed when we send you a voucher with the hotel confirmation number. If we cannot secure the room after payment, we will offer an alternative or a full refund.

Guest names must match the identity documents presented at check-in. Hotels may refuse check-in without valid ID.

4. Changes, cancellations and refunds

• Each rate shows its cancellation policy before payment. Refundable rates can be cancelled free of charge until the stated deadline.
• Non-refundable rates cannot be cancelled, changed or refunded, including for no-shows or early departures.
• Requests must be sent to our team with your order code. Refunds are paid after the hotel or supplier confirms the cancellation, usually within 14 business days, to the original payment method or an account you provide.

5. Your responsibilities

• Provide accurate contact and guest information.
• Check visa, health and travel requirements for your destination.
• Follow the hotel's own policies, including check-in age, pets and smoking rules.

6. Liability

To the extent permitted by law, our liability is limited to the amount you paid us for the affected booking. We are not liable for events outside our reasonable control, including hotel overbooking, natural disasters or government restrictions, but we will help you find a solution.

7. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes are first resolved amicably; otherwise through the competent court in Indonesia.